Refund and Return Policy

Effective date: 13 September 2026

Hello Slim is operated by By Shiva Dış Ticaret Limited Şirketi ("we", "us"), İstanbul, Türkiye. This policy applies to every order placed on helloslimshop.com.

30 days — and you keep the boxers

If you are not happy with your order, tell us within 30 days of delivery and we refund you in full.

Underwear is not something we want back once a box is open, and posting it to Türkiye would cost more than the boxers inside. So in almost every case: keep the product, we return the money. You never pay return postage, because there is no return to post.

How to ask for a refund

Email hello@helloslimshop.com within 30 days of delivery and tell us:

  1. your order number
  2. which pack you bought
  3. one line about what was wrong — fit, fabric, colour, anything

We reply within 2 business days. You do not need a reason to get the refund; we ask only because it is the one way we learn what to fix.

When we may ask for something extra

We may ask for a photograph when the claim is about damage or a manufacturing fault — it helps us trace the batch. Rarely we may ask for the item back, and then we pay the postage and send you a prepaid label.

This policy is written for customers, not for resale. We apply it once per customer and per delivery address. Beyond that we may ask for the goods to be returned before refunding, or decline further claims. Orders shown to be fraudulent are not refunded.

Faulty, damaged or wrong items

If a box arrives damaged, incomplete, or with the wrong size or colour inside, you get a free replacement or a full refund — your choice — including any shipping you paid. This right stands on its own and is not limited by the 30-day promise above. Please tell us within 30 days of delivery.

Cancelling before dispatch

Orders are picked the next business day. Email us as soon as you can: if the parcel has not left the warehouse we cancel it and refund everything. Once it has shipped, the 30-day refund applies instead.

If you are in the EU or the UK

You have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason (Directive 2011/83/EU art. 9; Consumer Contracts Regulations 2013 reg. 30).

Two things worth knowing:

  • Our 30-day promise is longer and simpler than the statutory right. You can just use it.
  • Sealed goods unsuitable for return for reasons of hygiene lose the statutory withdrawal right once unsealed (Directive 2011/83/EU art. 16(e); CCR 2013 reg. 28(3)(b)). We do not rely on that exception — we refund opened boxes anyway, under the policy above.

To exercise the statutory right formally, send an unambiguous statement to hello@helloslimshop.com, or use the form at the foot of this page. Statutory withdrawal refunds are issued within 14 days of receiving your notice.

Nothing here affects your legal guarantee for goods that are not as described or not of satisfactory quality.

How and when the money comes back

Refunds go to the original payment method. We issue the refund within 3 business days of approving your claim. Your bank or card issuer then takes its own time — usually 5 to 10 business days, sometimes longer for cards issued outside the acquiring bank's country.

We refund in the currency you were charged in. If your bank converted the payment, the amount that lands may differ slightly because the exchange rate moved in between. That difference belongs to your bank and we cannot adjust for it.

What this policy does not cover

  • Damage from washing against the care label — tumble drying hot, chlorine bleach, ironing the waistband.
  • Normal wear after months of use. The 30-day window is there so you can judge the product, not to cover its whole life.
  • Parcels tracked as delivered to the address you gave and then lost or taken there. We will help you open a carrier claim.
  • Parcels refused at delivery. Import duty is already paid at checkout, so there is nothing to refuse; if a parcel is sent back to us anyway, we refund the product price minus the return freight we are billed.

Model withdrawal form (EU / UK)

You do not have to use this form — any clear statement works.

To: By Shiva Dış Ticaret Limited Şirketi, Fevzi Çakmak Mah. Tamer Sok. No: 18, Küçükçekmece / İstanbul, Türkiye — hello@helloslimshop.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on: Order number: Name of consumer(s): Address of consumer(s): Signature (only if this form is sent on paper): Date:

Contact

hello@helloslimshop.com · +90 533 020 68 39 · Monday–Friday, 09:00–18:00 (UTC+3)