Track Your Order
Your order
Where is my box?
Every Hello Slim order ships tracked. Nine times out of ten the answer is sitting in your inbox — here is how to find it, and what to do if it is not there.
Your tracking link is in the dispatch email
When your box leaves the warehouse we send a second email — subject line "Your Hello Slim order is on its way" — with the tracking number and a link straight to the carrier.
Search your inbox for helloslimshop
That catches both the order confirmation and the dispatch email.
Check spam and promotions
Dispatch emails land in filtered folders more often than anyone expects. Look there before assuming it was never sent.
Open the newest one and follow the link
It goes straight to the carrier's tracking page for your parcel.
Nothing is moving yet
A new tracking number can take 24 to 48 hours to show its first scan while the parcel is sorted into the outbound network. The number is live before the carrier's page has anything to say about it.
This is normal. It does not mean something went wrong, and it does not mean the parcel is sitting still.
When we call it lost. Not until 21 business days past dispatch. Before that, international parcels routinely go quiet for a week in customs and then reappear moving. After that, you choose a replacement or a full refund.
What the timeline looks like
Today
We pick and pack your box.
1–2 business days
It leaves the warehouse and your tracking email goes out.
5–8 business days
It arrives, tracked the whole way. Distant destinations can take 7–14 days.
Customs inspection, weather, industrial action and local holidays add time and sit outside our control.
Nothing to pay on delivery
Import duty and tax were calculated for your address and paid at checkout. The courier delivers with nothing left to collect — no card, no bill, no phone call asking for money.
If anyone asks you to pay to release a Hello Slim parcel, do not pay it. Forward the message to us instead. Fake "customs fee" texts are a common scam and they lift real tracking numbers to look convincing.
Can't find the email, or the tracking has stalled?
Write to hello@helloslimshop.com with:
- Your order number, or the name and email you ordered with
- The delivery address — first line and postcode are enough
We will find the parcel, resend the tracking link, and chase the carrier if it needs chasing. Two business days at the outside, usually the same day.
